Service Call Conditions
SM 4-1 D017/D018/D019/D020
Trouble-
shooting
4. TROUBLESHOOTING
4.1 SERVICE CALL CONDITIONS
4.1.1 SUMMARY
There are 4 levels of service call conditions.
Level Definition Reset Procedure
A
To prevent damage to the machine, the main
machine cannot be operated until the SC has
been reset by a service representative (see
the note below).
Enter SP mode, go into
SP5810, press [Execute], turn
the main power switch off and
on.
B
SCs that disable only the features that use the
defective item. Although these SCs are not
shown to the user under normal conditions,
they are displayed on the operation panel only
when the defective feature is selected.
Turn the operation switch or
main switch off and on.
C
The SC history is updated. The machine can
be operated as usual.
The SC will not be displayed.
Only the SC history is
updated.
D
Turning the main switch off then on resets SCs
displayed on the operation panel. These are
re-displayed if the error occurs again.
Turn the operation switch off
and on.
When a Level “D” SC code occurs
When a Level D SC occurs, a screen opens on the operation panel to tell the operator:
An error occurred
The job in progress will be erased
The machine will reboot automatically after approximately 30 seconds.
The operator can wait until the machine reboots automatically or touch “Reset” on the
screen to reset the machine immediately and go back to the copy screen.
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