Service Call Conditions
D017/D018/D019/D020 4-2 SM
If the operator does not touch “Reset”
The next message tells the operator that the machine will reset automatically and that the
previous job was lost and must be started again. After reading the message, the operator
touches “Confirm” on the screen. The next screen shows the number and title of the SC
code, and stops until the operator turns the machine off and on.
If the operator touches “Reset”
If the operator touches "Reset" to bypass the 30-second interval for the machine to reboot,
the machine reboots immediately and the operation panel displays the copy screen.
Do not try to use the operation panel during an automatic reboot. If the Remote
Service System is in use, the SC code is sent immediately to the Service Center
4.1.2 SC CODE DESCRIPTIONS
If a problem concerns a circuit board, disconnect and reconnect the connectors
and then test the machine. Often a loose or disconnected harness is the cause of
the problem. Always do this before you decide to replace the PCB.
If a motor lock error occurs, check the mechanical load before you decide to
replace the motor or sensors.
When a Level “A” or “B” SC occurs while in an SP mode, the machine cannot
display the SC number. If this occurs, check the SC number after leaving the SP
mode.
The machine reboots automatically when the machine issues a Level “D” SC code.
This is done for Level “D” SC codes only.
Never turn off the main power switch when the power LED is lit or flashing. To
avoid damaging the hard disk or memory, press the operation switch to switch the
power off, wait for the power LED to go off, and then switch the main power switch
off.
The main power LED () lights or flashes while the platen cover or ARDF is
open, while the main machine is communicating with a fax machine or the network
server, or while the machine is accessing the hard disk or memory for reading or
writing data.
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