WorkCentreâ„¢ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide
349
Troubleshooting: Internet Fax
If you are experiencing problems with sending an Internet Fax, first verify that the device is connected
on the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Configure your device on the network or resolve any networking issues before attempting to use the
Internet Fax feature. For Instruction to configure the device on the network, see Enable TCP/IP and
HTTP at the Device on page 19.
Ensure Internet Fax is installed properly on the device.
At the device, verify that you have an Internet Fax feature icon on the device screen interface and that
this is not grayed out and unavailable.
To view the Internet Fax feature icon, you may need to press the <Services Home> button.
Install Internet Fax before proceeding. For instructions, refer to Internet Fax on page 261.
Note: If you have enabled Internet Fax but the icon is grayed out or unavailable.
To enable this feature, access the Tools pathway as a System Administrator. For details, refer to
Access Tools Pathway as a System Administrator on page 18. From the Tools pathway:
• Tou ch [Service Settings], touch [Optional Services].
• Tou ch [Internet Fax].
• The Internet Fax Service screen displays. Select [Enable], and touch [Save].
Verify that the Internet Fax settings have been correctly configured on the device by printing a
Configuration Report.
At the Device:
1. Press the <Machine Status> button.
2. Touch the [Machine Information] tab.
3. Touch [Print Reports].
4. Touch [Print Report].
5. Touch [Close].
The Configuration Report will print. On the report, view the Network Setup details. Verify that the
SMTP Server Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are
properly configured. Verify the POP3 Server Address is correct.
Are the Internet Fax Settings Correctly Configured?
For instructions, refer to Internet Fax on page 261.
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