Yealink T5 Series Administrator's Guide

Advanced Features
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The users can sign in and sign out of the ACD state as call center agent using soft keys. The server distributes calls to
the agent when the agent state is available, and stops distributing calls when the agent changes state to unavailable.
The IP phone remains in the unavailable status until the agent manually changes the IP phone status. You can con-
figure how long the IP phone remains unavailable state and changes to available automatically on a supported call
server.
It is not applicable to CP960 phones.
Topics
ACD Key Configuration
ACD Configuration
Example: Setting ACD
ACD Key Configuration
You can configure a line key as ACD key to log into the ACD system. The ACD key on the IP phone indicates the ACD
state.ACD key is not applicable to CP960 phones.
The following shows configuration for an ACD key.
linekey.X.type = 42
linekey.X.label = ACD
After provisioning, an ACD key is available on the phone, and you can tap the ACD key to log into the ACD system.
Related Topic
Line Keys Configuration
ACD Configuration
The following table lists the parameters you can use to configure ACD. It is not applicable to CP960 phones.
Parameter
account.X.acd.enable
[1]
<MAC>.cfg
Description It enables or disables the ACD (Automatic Call Distribution) feature.
Permitted
Values
0-Disabled
1-Enabled
Default 0
Parameter
account.X.subscribe_acd_expires
[1]
<MAC>.cfg
Description
It configures the period (in seconds) of ACD subscription.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
Integer from 120 to 3600
Default 3600
Web UI Account->Advanced->ACD Subscribe Period(120~3600s)
Parameter acd.enable <y0000000000xx>.cfg
Description
It enables or disables the phone to automatically change the status of the ACD agent to available after the
designated time.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).

Yealink T5 Series Specifications

General

Brand	Yealink
Model	T5 Series
Category	IP Phone
Language	English