Yealink T5 Series Administrator's Guide

Administrator’s Guide for SIP-T58V/T58A/T56A/CP960 IP Phones
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Permitted
Values
0-Disabled
1-Enabled
Default 0
Web UI Features->ACD->ACD->ACD Available Auto
Parameter
account.X.acd.unavailable_reason_enable
[1]
<MAC>.cfg
Description
It enables or disables the unavailable/away reason code feature.
Note: It works only if “account.X.acd.available" is set to 1 (Enabled). It is not applicable to CP960 phones.
Permitted
Values
0-Disabled
1-Enabled, the unavailable/away reason of agent state will be displayed on the IP phone screen (for
example, on lunch, in the bathroom, taking a coffee break or a personal break).
Default 0
Parameter acd.auto_available_timer <y0000000000xx>.cfg
Description
It configures the interval (in seconds) for the status of the ACD agent to be automatically changed to avail-
able.
Note: It works only if “account.X.acd.enable” and “acd.auto_available” are set to 1 (Enabled).
Permitted
Values
Integer from 0 to 120
Default 60
Web UI Features->ACD->ACD->ACD Auto Available Time (0~120s)
[1]
X is the account ID. For T58V/T58A/T56A, X=1-16.
Example: Setting ACD
The following example shows the configuration for ACD. It is not applicable to CP960 phones.
Example
######Set an ACD for account 1#######
account.1.acd.enable = 1
account.1.acd.available = 1
account.1.subscribe_acd_expires = 3000
acd.enable = 1
acd.auto_available_timer = 60
features.homescreen_softkey.acd.enable = 1
######Set an ACD key#############
linekey.1.type=42
linekey.1.label=ACD
After provisioning, you can tap the Login soft key or ACD key to log into the ACD system. After logging into the ACD
system, Available/Unavailable soft key appears on the phone screen. You can tap Available/Unavailablesoft key to
change ACD state. The ACD key on the IP phone indicates the ACD state.

Yealink T5 Series Specifications

General

Brand	Yealink
Model	T5 Series
Category	IP Phone
Language	English