Troubleshooting
4
C451 4-116
4.10 Main messages and their remedies
Message Cause Remedy
Originals left on original
glass.
The document was left on the
original glass.
Remove the document from
the original glass.
Paper of matching size is not
available.
Select the paper size.
Paper of a suitable size is not
loaded in a paper tray.
Either select paper of a differ-
ent size or load paper of a suit-
able size.
Load paper into the bypass
tray.
Paper of a suitable size is not
loaded in the bypass tray.
Load paper of the appropriate
size into the bypass tray.
The original size cannot be
detected.
Select the paper size.
 The document is not posi-
tioned correctly.
 A document with a non-
standard size or with a size too
small to be detected is loaded.
 Position the document cor-
rectly.
 Select the correct paper
size.
The image will not fit on se-
lected paper.
Change the direction of the
original.
The image does not fit in the
paper.
Load the document turned 90
degrees.
Cannot be set with XXX. Functions that cannot be used
together are selected.
Make copies using only one of
the functions.
The output tray has reached
its capacity.
Remove all paper from the
tray indicated by →.
Since the maximum amount of
copies for the indicated finish-
er output tray has been ex-
ceeded, the machine is unable
to make copies.
Remove all paper from the in-
dicated tray.
Enter User Name and pass-
word, and then touch [Login]
or press the [Access] key.
User authentication settings
have been specified. Copies
cannot be made unless a user
name and its correct pass-
word are entered.
Type in your account name
and password. (See p. 1-47.)
Enter Account Name and
password, and then touch
[Login] or press the [Access]
key.
Account track settings have
been specified. Copies cannot
be made unless an account
name and its correct pass-
word are entered.
Type in your user name and
password. (See p. 1-51.)
Your account has reached its
maximum allowance.
The limit on the number of
pages that can be printed has
been reached.
Contact the administrator of
the machine.
The part indicated by → is
open.
Ensure that it is properly
closed.
Since a machine door or cover
is open or an option is not in-
stalled correctly, the machine
is unable to make copies.
Make sure that all doors and
covers are closed and that all
options are installed correctly.
Install toner cartridge, and
close all doors.
The indicated toner cartridge
is not installed correctly.
Reinstall the consumables or
parts, or contact your service
representative.
Install the waste toner box
and close all doors.
The waste toner box is not in-
stalled correctly.
Replenish paper. The indicated tray has run out
of paper.
Load paper into the indicated
tray. (See p. 1-61, p. 1-65,
p. 1-68, p. 1-71, and p. 1-73.)
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