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7. Troubleshooting
Copy Problems
This section describes problems with the copy function.
If you cannot solve a problem with the following solutions, contact your dealer.
• Unable to Copy (User's Manual)
• The Copied Output is Different from the Original
• Other Problems (Copy)
• The copied output is different from the original document.
• The size of the copied output is different from the size of the original
document.
• A part of the document image is missing on the copied output.
• Color documents are copied in black and white.
The Copied Output is Different from the Original
Point to check Solution Reference
Is [Duplex Copy] set? Set [Duplex Copy] to [OFF(Simplex)].
Copying on Both Sides of Paper
(Duplex Copy)
Is [Mixed Size] set to [ON]? Set [Mixed Size] to [OFF].
Copying Different Size
Documents (Mixed Size)
Point to check Solution Reference
Is the proper size paper for the
document loaded in the paper tray?
Load the proper size paper for the
document.
Loading Paper (User's Manual)
Is the zoom rate properly set? Set the proper zoom rate.
Making Enlarged or Reduced
Copies (Zoom)
Is [Repeat] enabled? Set [Repeat] to [OFF].
Making Multiple Copies on a
Sheet of Paper (Repeat)
Point to check Solution Reference
Is [Edge Erase] set to [ON]? Set [Edge Erase] to [OFF].
Erasing Edge Shadows (Edge
Erase)
Is [Margin] set to [ON]? Set [Margin] to [OFF].
Setting Margins (Margin)
Is [N-in-1] enabled? Set [N-in-1] to [OFF].
Combining Multiple Pages on
One Sheet of Paper (N-in-1)
Point to check Solution Reference
Is color selection set to [Auto]?
The following documents may be
copied in black and white.
• Documents with extremely small
colored part
• Dark-colored documents
• Pale documents
Set the color selection to [Color].
Switching Color Modes
You can change the criteria for
determining color document and
black and white document from [Auto
Color Judge Level].
Scanner Setup
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