Capturing the Debug Logs
SM 5-35 D255/D256/M281/M282
Maintenance
5.5 CAPTURING THE DEBUG LOGS
5.5.1 OVERVIEW
 This function is not available on models without a hard disk.
 Log related to FAX like FCU debug log is stored only when a machine has FAX.
With this feature, you can save debug logs that are stored in the machine (HDD or operation
panel) on an SD card. It allows the service representative to save and retrieve error information
for analysis.
The Capturing Log feature saves debug logs for the following three.
 Controller debug log
 Engine debug log
 FCU debug log (MP 501/601 only)
 Operation panel log
 Communication log (network packet)
 Configuration page
 Printer setting list
 Font list
 Error log
 Fax information (MP 501/601 only)
 SMC
 In older models, a service representative enabled the logging tool after a problem
occurred. After that, when the problem had been reproduced, the service representative
was able to retrieve the debug log.
 However, this new feature saves the debug logs at the time that problems occur. Then
you can copy the logs to an SD card.
 You can retrieve the debug logs using an SD card without a network.
 Analysis of the debug log is effective for problems caused by the software. Analysis of the
debug log is not valid for the selection of defective parts or problems caused by
hardware.
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