3-14 WorkCentre C2424 Service Manual
5,0XX.4x Errors - Y-Axis Sub-System Fault
5,001.41: The drum turned one full revolution without seeing the drum home sensor
activate.
5,002.42: The Y-Axis encoder is not working properly or the drum has stalled.
5,003.43: There is a general problem with the Y-Axis sub-system.
5,0XX.6x Errors - Program Faults
5,001.63: There is a problem with the Y-Axis sub-sytem.
5,005.67: If not in the homless or idle state, the system faults out. Software fault.
5,006.68: Software fault. 5,007.60: Software fault.
5,008.61: PostScript failed to fill the race buffer during imaging. Software fault.
5,009.62: There were errors during imaging. Possible jets on/off outside of the
deadband area. Software fault.
a. Reset NVRAM and retest.
b. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on
page 4-73).
c. Replace the EEPROM chip.
d. Reboot the system.
Troubleshooting Procedure
Step Questions and Actions Yes No
1
1. From the service diagnostic Monitor Menu,
run the Y-axis Encoder test.
2. Did the test pass?
Go to Step 2. Go to Step 3.
2
1. Inspect the Y-axis motor connector.
2. Is the wiring faulty?
Replace the
wiring harness
or Y-axis motor.
Go to Step 4.
3
1. Inspect the encoder wiring harness.
2. Is the wiring faulty?
Replace the
defective wiring.
Replace the
drum assembly.
4
1. Run the Y-axis Drive test.
2. Check the current values.
3. Are the values within normal operating
range?
Go to Step 5. Replace the
Y-axis motor.
5
1. Run the Y-axis Belt Tension test.
2. Check the current values.
3. Are the values within the normal operating
range?
Go to Step 6. Replace the
Y-axis belt.
6
1. Run the Y-axis Motor test.
2. Did the tests pass?
Replace the
drum assembly.
Replace the
Y-axis motor.
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