3-16 WorkCentre C2424 Service Manual
7,0XX.4x Errors - Process Motor Gearbox Faults
7,002.44: There is a problem with the process motor sub-system. The process motor
stalled during operation.
7,007.49: The process motor stalled while tilting the head.
Troubleshooting Procedure
Step Questions and Actions Yes No
1
1. Verify the process drive system is properly
homed, see "Homing the Process Gear
Drive Train" on page 6-8.
2. Did this resolve the problem?
Complete. Go to Step 2.
2
1. Use service diagnostics to run the Tilt Axis
Drive test.
2. Did the test fail?
Go to Step 3. Go to Step 4.
3
1. Check for and remove any obstructions in
the process gearbox.
2. Ensure the process drive gears are correctly
aligned.
3. Are the gears damaged?
Replace the
process
gearbox.
Go to Step 4.
4
1. Use service diagnostics to run the Process
Motor test.
2. Did the test fail?
Replace the
process
gearbox
Go to Step 5.
5
1. Use service diagnostics to run the Transfix
Drive Slow test.
2. Did the test fail?
Verify the
transfix cams
are not
damaged.
Replace
problem
component.
Replace the
process
gearbox.
Troubleshooting Procedure
Step Questions and Actions Yes No
1
1. Check the printhead wiring for proper
routing.
2. Remove the printhead and inspect the
printhead tilt and drive gears for ink spills.
3. Re-route the wiring.
4. Clean around the gears and printhead.
5. Did this correct the problem?
Complete. Go to Step 2.
2
1. Ensure the gears are correctly aligned,
homed, and free from damage, see "Homing
the Process Gear Drive Train" on page 6-8.
2. Did this correct the problem?
Replace the
process
gearbox.
Complete.
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