Error Messages and Codes 3-49
3-Digit Jam Codes
This section provides a basis for troubleshooting system problems that occur as the
result of misfeeds or jams within the paper path. Refer to the Xerox infoSMART
knowledge base at www.xerox.com/office/c2424infoSMART
for the latest
information on Jam Code interpretation.
The system stores the 20 most recent events in Jam History. To access this
information press the Up Arrow button when the jam code is displayed, scroll to
Jam History, and then press Enter. The information is presented with most recent
jam at the top of the list.
Jam Code Key Table
Print Process
Event
Basis for Declaring a
Jam
syStem
State
A Deskew Flag
B Preheat Flag
C Strip Flag
D Exit Flag
E Tray 1 Width Sensor
F Front Door Event
G Tray 2 Media Present Sensor
H Tray 3 Media Present Sensor
J Tray 4 Media Present Sensor
K Exit Module
L IIT Cover
M Paper Path Motor
N Y-Axis Motor
P Process Motor
T Exit Door Event
V Tray 2 Event
W Tray 3 Event
X Tray 3 Pick Flag
Y Tray 4 Event
Z Tray 4 Pick Flag
2 Sensor Event
3 Timeout
4 Motor Stall
5 Motor Position
6 Length Short
7 Length Long
A system 1st Init - Abnormal
Shutdown
B system 1st Init - Normal
Shutdown
C Mechanical Recovery
D Warmup
E Ready
F Fault
G Auto Drum Maintenance
H Printead Maintenance
J Printhead Purge
K Oil Transfix Roller
L Standby
Print Process Substates
M Pick from Tray 2
N Pick from Tray 3
P Pick from Tray 4
Q Pick from Tray 1
R Pick from Duplex
S Stage for Transfix
T Transfix
V Print Drum Maintenance
W Imaging
X Exit
Z Shutdown
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