8-2 CIC Pro™ 2026419-033E
Troubleshooting
Overview
A systematic approach to the diagnosis of problems, as well as a general
understanding of the hardware and software architecture of the CIC Pro center are
essential to ensure successful troubleshooting. GE recommends formal service
training before repairs are attempted. These troubleshooting procedures combined
with training provide the service technician with skills necessary to service and repair
this device, in the event of a malfunction.
Required tools
The following tools and equipment are required to troubleshoot this device:
Standard set of hand tools.
Digital multimeter.
See Gather required equipment and tools on page 11-2.
Tips
WARNING
ACCIDENTAL SPILLS — To avoid electric shock or device
malfunction, liquids must not be allowed to enter the device. If
liquids have entered a device, take it out of service and have it
checked by a service technician before it is used again.
Before starting any detailed troubleshooting, you should always check for the
following conditions:
Verify all cable connections are secure and properly seated.
Verify all components are connected properly.
Verify all devices are properly powered.
Verify the electrical wall outlet is operating properly.
Verify that the UPS, if connected, is working properly.
Verify that there are no errors reported after running the Check Centrals utility.
See Pre-configuration instructions on page 6-2.
Consult the documentation provided with each component of the system for
additional troubleshooting information.
Error messages
NOTE
Alarm messages from the CIC Pro center, monitors, and telemetry transmitters/
transceivers are explained in the operator’s manuals for each device.