8-8 CIC Pro™ 2026419-033E
Troubleshooting
Display issues
Blank screen
1. Verify all the display screens and the device are plugged into a UPS.
2. Verify that all cables are properly seated.
3. Verify that all components are connected correctly.
4. Verify the electrical wall outlet is operating properly.
5. Verify the power cords are operating properly.
6. Shut down (Perform safe shutdown of the CIC Pro center on page 8-31), turn off,
and unplug the CIC Pro center from the electrical wall outlet.
7. Follow the electrostatic discharge (ESD) precautions on page 9-11.
8. Remove the cover from the CIC Pro center and ensure all internal components
are properly seated.
9. If necessary, Connect the display(s) on page 5-13.
NOTE
For more information, refer to the manufacturer’s document that is shipped
with the display.
Blue screen
Indicates the Windows operating system has a functional error and patient monitoring
at the CIC Pro center is not occurring. If the CIC Pro center does not automatically
restart after 90 seconds, the monitoring function at the CIC Pro center will not resume
During CIC reboot, the display screen
shows a blank screen with the cursor
blinking
A USB device other than a keyboard or
mouse is connected to the CIC Pro center
Remove/unplug USB memory stick from the
back of the CIC Pro center and power cycle
the CIC Pro center using the power switch.
Need to edit the password for the Webmin
logon
See Change the logon password for
Webmin on page 8-32.
System resource icon is yellow or red
Or
Environment Monitor Notification message
received stating System Resources are low
and require restart or contacting
immediately for service
System resources are outside normal
operating limits
Incorrect Webmin page displayed All Webmin modules are static in nature.
Webmin service interface session times out
after 15 minutes.
Refresh the browser to load the latest page
Message/Symptom/Issue Probable cause Recommended action
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