Troubleshooting
2026419-033E CIC Pro™ 8-21
3. Click Download Logs.
4. Right-click the log file (in the format yyyymmddc.bfp) you would like to
download and select Save Target As to save the log file.
NOTE
This log file contains the previous log files for up to 60 days. It does not
contain today’s log file. To collect logs for today (current day), refer to
Access current log files on page 8-21.
5. Send this log file to GE Service for further investigation.
Access current log files
This feature allows the user to download the current day’s log files, which include up
to a total of 60 days.
1. Log in as administrator. See Log on to the CIC Pro center as Administrator on
page 4-3.
2. Log on to the Webmin service interface on page 4-7.
3. Click Diagnostics > Logfiles.
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