February 2012 7 – 75
7 Creating and reading out service files
7.1 Introduction
Service files can be read out from iTNC 530 HSCI.
îš„ Files selected by HEIDENHAIN and the machine manufacturer are stored in a ZIP file.
îš„ The selected files may be located on the TNC or on the PLC partition.
îš„ The compressed service files are stored under TNC:\service\Service<xxxxxxxx>.zip.
îš„ The name of the file is generated automatically, where <xxxxxxxx> is the system time shown
as an unambiguous character string in hexadecimal code.
îš„ Which ZIP file is the most recent can be seen from the date and time columns in the program
manager.
The following data (and other information) is saved in the service file:
îš„ Log
îš„ PLC log
îš„ Selected files (*.H/*.I/*.T/*.TCH/*.D) of all operating modes
îš„ *.SYS files
îš„ Machine parameters
îš„ Information and log files of the operating system
îš„ Contents of the PLC memory
îš„ NC macros defined in PLC:\NCMACRO.SYS
îš„ Information about the hardware
îš„ Error outputs and configuration files of the PLC compiler
îš„ Current Feature Content Level (FCL) and active software options, including the option
designations through the file PLC:\SIK.INFO
îš„ Changes to machine parameters via the PLC, LSV2 and NC programs through the
MPSERVER.TXT file
îš„ The HANDWHEEL.LOG file
The compressed service files also include the milling program the customer was using when the
error occurred or when the service files were created manually.
When a service file was created, a corresponding message is displayed on the screen of the
control.
Files that are saved in an encrypted PLC partition PLCE: cannot be written to the service file.
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