Name: Ricoh IJM C180F
Brand: Ricoh
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EN 191

8 Solve a problem

The information in this section suggests solutions to common problems. If your printer is not operating

correctly and these suggestions did not solve your problem, try using one of the support services listed in Ricoh

support to obtain assistance.

• Get help with Ricoh online troubleshooting

• Get help from the printer control panel

• Get help in this guide

• Understand printer reports

• Maintain the printer

• Ricoh Printer Assistant Software Frequently Asked Questions (FAQs)

• Backup and restore printer’s settings using the Embedded Web Server (EWS)

• Restore original factory defaults and settings

• Ricoh support

Ricoh Company Notices3
Safety Information4
Table of Contents5
Get Started13
Ecosolutions (Ricoh and the Environment)14
Manage Power14
Sleep Mode14
Auto-Off14
Schedule on and off14
Quiet Mode15
Optimize Printing Supplies16
Understand the Printer Parts17
Top and Front View17
Printing Supplies Area18
Back View18
Use the Printer Control Panel19
Lift the Control Panel19
Overview of Buttons and Lights20
Function Buttons20
Dashboard Icons21
Change Printer Settings22
To Change Settings for a Function22
To Change the Printer Settings22
Digital Solutions23
What Are Digital Solutions23
Scan To" Function23
Requirements23
Set up Digital Solutions25
Set up "Scan To" Function25
Use the Digital Solutions29
Use Scan to Network Folder29
Use Scan to Email29
Paper Basics30
Order Ricoh Paper Supplies30
Tips for Selecting and Using Paper30
How to Store and Handle Paper to Avoid Paper Jams30
Store Printer Paper in a Controlled Environment30
How Temperature and Humidity Can Cause Paper Jams31
Load and Handle the Paper Carefully33
Load Paper34
Load an Original on the Scanner Glass44
Load an Original in the Document Feeder45
Update the Printer46
Ricoh Printer Assistant Software (Windows)47
Download the Ricoh Printer Assistant Software (Windows)47
Install the Ricoh Printer Assistant Software (Windows)47
Open the Ricoh Printer Assistant Software (Windows)48
Print, Scan & Fax49
Tools52
Quiet Mode52
Estimated Levels57
Built-In Driver58
Windows Built-In Driver58
Add a Network Printer to Windows58
Add a USB-Connected Printer to Windows60
Frequently Asked Questions (Faqs)61
Mac Built-In Driver65
Connect and Set up a Printer in Macos65
Frequently Asked Questions (Faqs)66
How Do I Use the Printer Functions and Settings66
What if the Mac Cannot Find My Printer67
Turn the Printer off68
Print69
Print Using a Computer70
Print Documents70
Print Brochures71
Print on Envelopes71
Print Photos72
Print on Special and Custom-Size Paper73
Print on both Sides (Duplexing)74
Print Using a Mac Desktop or Laptop75
Print with Mobile Devices76
Print from Mobile Devices76
Cancel a Print Job77
Cancel a Print Job from the Printer Control Panel77
Cancel a Print Job from a Computer77
Cancel a Print Job (Windows)77
Cancel a Print Job (Mac)78
Cancel a Print Job from a Mobile Device79
Cancel a Print Job (Android)79
Cancel a Print Job (Apple Ios)79
Tips for Successful Printing81
Ink Tips81
Paper Loading Tips81
Printer Settings Tips82
Copy and Scan83
Copy84
Scan85
Scan to a Computer85
Scan to a Memory Device87
Scan to Email88
Scan to Email through Scan Function88
To Scan a Document or Photo to Email from Ricoh Printer Assistant Software (Windows)89
Scan Using Webscan90
Set up and Use Scan to Sharepoint91
Configure Scan to Sharepoint91
Scan to Sharepoint91
Create a New Scan Shortcut (Windows)92
Change Scan Settings (Windows)93
Tips for Copy and Scan Success94
Fax95
Fax Setup96
Connect the Printer to a Telephone Line96
Configure the Printer for Fax96
Set up Fax Using the Printer Control Panel97
Set up Fax Using the Ricoh Printer Assistant Software (Windows)97
Set up Fax Using the Embedded Web Server (EWS)97
Send a Fax98
Send a Standard Fax98
Send a Standard Fax from the Computer99
Send a Fax from a Phone99
Send a Fax Using Monitor Dialing100
Send a Fax Using Printer Memory100
Send a Fax to Multiple Recipients101
Send a Fax in Error Correction Mode102
Receive a Fax103
Receive a Fax Manually103
To Receive a Fax Manually103
Set up Backup Fax104
To Set Backup Fax from the Printer Control Panel104
To Set Backup Fax from the Embedded Web Server (EWS)104
Reprint Received Faxes from Memory105
To Reprint Faxes in Memory from the Printer Control Panel105
Forward Faxes to Another Number105
To Forward Faxes from the Printer Control Panel105
To Forward Faxes from the Ricoh Printer Assistant Software (Windows)106
To Forward Faxes from the Embedded Web Server (EWS)106
Set Automatic Reduction for Incoming Faxes107
To Set Automatic Reduction from the Printer Control Panel107
To Set Automatic Reduction from the Embedded Web Server (EWS)107
Block Unwanted Fax Numbers108
To Block Unwanted Fax Number from the Printer Control Panel108
To Block Unwanted Fax Number from the Ricoh Printer Assistant Software (Windows)109
To Block Unwanted Fax Number from the Embedded Web Server (EWS)110
Set up Phone Book Contacts112
Create and Edit a Phone Book Contact112
Create and Edit a Phone Book Contact from the Printer Control Panel112
Create and Edit a Phone Book Contact from the Ricoh Printer Assistant Software (Windows)113
Create and Edit a Phone Book Contact from Embedded Web Server (EWS)114
Create and Edit a Group Phone Book Contact115
Create and Edit a Group Phone Book Contact from the Printer Control Panel115
Create and Edit a Group Phone Book Contact from the Ricoh Printer Assistant Software (Windows)116
Create and Edit a Group Phone Book Contact from Embedded Web Server (EWS)117
Delete Phone Book Contacts118
Delete Phone Book Contact from the Printer Control Panel118
Delete Phone Book Contact from the Ricoh Printer Assistant Software (Windows)118
Delete Phone Book Contact from the Embedded Web Server (EWS)119
Change Fax Settings120
Configure the Fax Header120
To Set or Change the Fax Header from the Printer Control Panel120
To Set or Change the Fax Header from the Ricoh Printer Assistant Software (Windows)120
To Set or Change the Fax Header from the Embedded Web Server (EWS)121
Set the Answer Mode (Auto Answer)121
To Set the Answer Mode from the Printer Control Panel121
To Set the Answer Mode from the Ricoh Printer Assistant Software (Windows)121
To Set the Answer Mode from the Embedded Web Server (EWS)122
Set the Number of Rings before Answering122
To Set the Number of Rings before Answering from the Printer Control Panel122
To Set the Number of Rings before Answering from the Ricoh Printer Assistant Software (Windows)122
To Set the Number of Rings before Answering from the Embedded Web Server (EWS)123
Change the Answer Ring Pattern for Distinctive Ring123
To Change the Answer Ring Pattern for Distinctive Ring from the Printer Control Panel123
To Change the Answer Ring Pattern for Distinctive Ring from the Ricoh Printer Assistant Software (Windows)124
To Change the Answer Ring Pattern for Distinctive Ring from the Embedded Web Server (EWS)124
Set the Dial Type125
To Set the Dial Type from the Printer Control Panel125
To Set the Dial Type from the Embedded Web Server (EWS)125
Set the Redial Options126
To Set the Redial Options from the Printer Control Panel126
To Set the Redial Options from the Embedded Web Server (EWS)126
Set the Fax Speed127
To Set the Fax Speed from the Printer Control Panel127
To Set the Fax Speed from the Embedded Web Server (EWS)127
Set the Fax Sound Volume128
To Set the Fax Sound Volume from the Printer Control Panel128
To Set the Fax Sound Volume from the Embedded Web Server (EWS)128
Fax and Digital Phone Services129
Fax on Voice over Internet Protocol130
Use Reports131
Print Fax Confirmation Reports131
To Enable Fax Confirmation from the Printer Control Panel131
To Enable Fax Confirmation from the Embedded Web Server (EWS)132
To Include an Image of the Fax on the Report from the Printer Control Panel132
To Include an Image of the Fax on the Report from the Embedded Web Server (EWS)132
Print Fax Error Reports133
To Set the Printer to Print Fax Error Reports Automatically from Printer Control Panel133
To Set the Printer to Print Fax Error Reports Automatically from the Embedded Web Server (EWS)133
Print and View the Fax Log134
To Print the Fax Log from the Printer Control Panel134
To Print the Fax Log from the Ricoh Printer Assistant Software (Windows)134
To Print the Fax Log from the Embedded Web Server (EWS)134
Clear the Fax Log135
To Clear the Fax Log from the Printer Control Panel135
To Clear the Fax Log from the Embedded Web Server (EWS)135
Print the Details of the Last Fax Transaction135
To Print the Last Fax Transaction Report135
Print a Caller ID Report135
To Print a Caller ID History Report from the Printer Control Panel135
To Print a Caller ID History Report from the Ricoh Printer Assistant Software (Windows)136
View the Call History136
To View the Call History136
Additional Fax Setup137
Set up Faxing (Parallel Phone Systems)137
Select the Correct Fax Setup for Your Home or Office138
Case A: Separate Fax Line (no Voice Calls Received)140
Case B: Set up the Printer with DSL141
Case C: Set up the Printer with a PBX Phone System or an ISDN Line142
Case D: Fax with a Distinctive Ring Service on the same Line143
Case E: Shared Voice/Fax Line145
Case F: Shared Voice/Fax Line with Voice Mail147
Case G: Fax Line Shared with Computer Modem (no Voice Calls Received)148
Case H: Shared Voice/Fax Line with Computer Modem151
Case I: Shared Voice/Fax Line with Answering Machine156
Case J: Shared Voice/Fax Line with Computer Modem and Answering Machine157
Case K: Shared Voice/Fax Line with Computer Dial-Up Modem and Voice Mail162
Test Fax Setup163
Work with Cartridges165
Information on Cartridges and the Printhead166
Some Color Ink Is Used Even When Printing with Black Cartridge Only167
Check the Estimated Ink Levels168
Replace the Cartridges169
Order Cartridges172
Store Printing Supplies173
Cartridge Warranty Information174
Network Setup175
Set up the Printer for Wireless Communication176
Before You Begin176
Set up the Printer on Your Wireless Network176
Change the Connection Type177
Test the Wireless Connection178
Turn on or off the Wireless Capability of the Printer178
Connect a Ricoh Printer Using Wi-Fi Protected Setup (WPS)178
Change Network Settings180
Use Wi-Fi Direct182
Minimum Security Settings for Open Networks185
Network Settings185
Web Services and Cloud Printing185
Fax Settings185
Additional Security Settings186
Secure Your Ricoh Printer against Unwanted Access187
Connect to a Secured Wi-Fi Network187
Change the Wi-Fi Network Password187
Create a Unique Printer Display Name187
Secure the Wi-Fi Direct Feature189
Printer Management Tools191
Toolbox (Windows)192
Embedded Web Server193
About Cookies193
Open the Embedded Web Server194
Embedded Web Server Cannot be Opened196
Embedded Web Server Features197
Home Tab198
Scan Tab199
Copy Tab199
Fax Tab199
Network Tab200
Tools Tab201
Settings Tab201
Solve a Problem203
Get Help with Ricoh Online Troubleshooting204
Get Help from the Printer Control Panel205
Get Help in this Guide206
Jams and Paper-Feed Issues206
Clear a Paper Jam206
Clear a Print Carriage Jam213
Learn How to Avoid Paper Jams213
Solve Paper-Feed Problems214
Printing Issues215
Fix Problems with Page Not Printing (Unable to Print)215
Fix Print Quality Issues218
Find Drivers, Apps, and Updates for Ricoh Printers224
Frequently Asked Questions (Faqs)224
Print Jobs Stuck in Print Queue225
Copy and Scan Issues232
Scanner Failure' Error Displays232
Copies Have Lines or Color Bands233
Copies Are Completely Black235
Copies Are too Small or too Large, or Paper Is the Wrong Size236
Copies Have Poor Resolution, Wrong Colors, or Blurry Text237
Copies Are Blank238
Slow Copy Speed239
Copies Are Cut off239
Another Program Has Control of the Scanner' Message Displays241
No Scan Options Message (Windows)243
Scanner Not Found or Connected (Windows, Mac)244
Troubleshoot a Wi-Fi Connection to a Ricoh Printer251
Fax Issues257
Run the Fax Test257
What to Do if the Fax Test Failed258
Troubleshoot Fax Problems263
Network and Connection Issues268
Fix Wireless Connection268
Fix Wi-Fi Direct Connection269
Fix Ethernet Connection269
Firewall Blocks Driver Install or Printer Functions (Windows)269
Find the Wireless Network Password or PIN to Connect a Ricoh Printer273
Wi-Fi Connection Is Lost after Router or Network Settings Change279
Printer Hardware Issues280
Understand Printer Reports281
Printer Status Report281
Network Configuration Page281
Print Quality Report282
Wireless Test Report282
Maintain the Printer283
Clean the Scanner Glass283
Clean the Exterior284
Clean the Document Feeder284
Maintain the Printhead and Cartridges286
Ricoh Printer Assistant Software Frequently Asked Questions (Faqs)288
Is Printer Assistant Installed on My Computer288
How Do I Download Printer Assistant289
What if Printer Assistant Does Not Open or Shows Multiple Printers after Upgrading Windows289
Connect a New Printer Displays Instead of Ricoh Printer Assistant289
Select a Printer Window Displays Instead of Ricoh Printer Assistant291
Ricoh Printer Assistant Does Not Open with a USB-Connected Printer293
Is Printer Assistant Available for Mac293
Backup and Restore Printer's Settings Using the Embedded Web Server (EWS)294
Backup Printer's Settings294
Restore Printer's Settings294
Restore Original Factory Defaults and Settings295
Ricoh Support297
Contact Ricoh297
Technical Information298
Specifications299
Regulatory Notices302
Regulatory Model Number302
Notes to USA Users of FCC Requirements302
Part 15 of the FCC Rules302
Power Cord Instructions303
Noise Emission Statement for Germany303
European Union Regulatory Notice304
CE & UKCA Marking Traceability Information304
Products with Wireless Functionality304
Visual Display Workplaces Statement for Germany305
Notes to Canadian Users of Facsimile Unit305
Notice to Users of the German Telephone Network305
Regulatory Information for Wireless Products306
Exposure to Radio Frequency Radiation306
Notice to Users in Canada (5 Ghz)306
Notice to Users in Canada307
Environmental Product Stewardship Program308
Eco-Tips308
Paper308
Plastics308
European Union Commission Regulation 1275/2008309
Safety Data Sheets309
Chemical Substances309
Epeat309
Recycling Program309
Ricoh Inkjet Supplies Recycling Program309
California Perchlorate Material Notice309
Notes on Lamp(S) Inside this Machine309
Notes to Canadian Users of Mercury-Containing Products310
Note for the Battery And/Or Accumulator Symbol (for EU Countries Only)310
ENERGY STAR Program311
User Information on Electrical & Electronic Equipment312
Users in the Countries Where this Symbol Shown in this Section Has Been Specified in National Law on Collection and Treatment of E-Waste312
All Other Users312
For Turkey Only312
10 Appendix313
Fax Error Codes and Messages314
Numeric Codes When Receiving Faxes (200 - 292)314
Numeric Codes When Sending Faxes (300-444)316
Text Error Messages When Faxing318
12- and 15-Digit Fax Log Codes319
Move and Transport the Printer324
Move the Printer a Short Distance324
Move the Printer a Long Distance325
Prepare a Ricoh Printer for Recycling or Disposal326
Remove and Recycle the Cartridges326
Restore Factory Defaults on Your Ricoh Printer326
Recycle the Printer326
Dispose the Printer326

Ricoh IJM C180F User Manual

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Ricoh IJM C180F Specifications

Related product manuals

Brand	Ricoh
Model	IJM C180F
Category	Printer
Language	English