268 Chapter 8 Solve a problem EN
Printer hardware issues
The printer shuts down unexpectedly
• Check the power and power connections.
• Make sure the printer’s power cord is connected firmly to a functioning power outlet.
Printhead alignment fails
• If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the printhead, the alignment fails.
• If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor. To clean the printhead, see Maintain the printhead and cartridges.
Resolve printer failure
Complete the following steps to resolve printer failure problems:
1. Press
(the Power button) to turn off the printer.
2. Unplug the power cord, and then plug in the power cord again.
3. Press
(the Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact Ricoh support.
For more information about contacting Ricoh support, see Ricoh support.
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