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Troubleshoot fax problems
What kind of fax problem are you having?
• The display always shows Phone Off Hook
• The printer is having problems sending and receiving faxes
• The printer cannot receive faxes, but can send faxes
• The printer cannot send faxes, but can receive faxes
• Fax tones are recorded on my answering machine
The display always shows Phone Off Hook
• Ricoh recommends using a 2-wire phone cord.
• Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not
in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
• Make sure the printer is turned on. Look at the display on the printer. If the display is blank and
(the
Power button) light is not lit, the printer is turned off. Make sure the power cord is firmly connected to
the printer and plugged into a power outlet. Press
(the Power button) to turn on the printer.
After turning on the printer, Ricoh recommends you wait five minutes before sending or receiving a fax.
The printer cannot send or receive faxes while it is initializing after being turned on.
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