Chapter 4 225
Replaceable Parts
Ordering Information
Ordering Information
To order a part or assembly, quote the Hewlett-Packard part number,
indicate the quantity required, and address the order to the nearest HP
Sales and Service office.
To order a part that is not listed in the replaceable parts table, include
the instrument model number, the description and function of the part,
and the number of parts required. Address the order to the nearest HP
Sales and Service office.
Direct Mail-Order System
Within the USA, Hewlett-Packard can supply parts through a direct
mail-order system. Advantages of using the system are as follows:
• Direct ordering and shipment from the HP Support Materials
Organization in Roseville, California.
• No maximum or minimum on any mail order. (There is a minimum
order amount for parts ordered through a local HP Sales and Service
office when the orders require billing and invoicing.)
• Prepaid transportation. (There is a small handling charge for each order.)
• No invoices.
To provide these advantages, a check or money order must accompany
each order. Mail-order forms and specific ordering information is
available through your local Hewlett-Packard Sales and Service office.
See Table 1-6 on page 47.
Direct Phone-Order System
Within the USA, a phone order system is available for regular and
hotline replacement parts service. A toll-free phone number is
available, and Mastercard and Visa are accepted.
Regular Orders: The toll-free phone number, (800) 227-8164, is
available 6 am to 5 pm, Pacific standard time, Monday through Friday.
Regular orders have a four-day delivery time.
Hotline Orders: Hotline service for ordering emergency parts is
available 24 hours a day, 365 days a year. There is an additional hotline
charge to cover the cost of freight and special handling.
The toll-free phone number is (800) 227-8164, is available 6 am to 5 pm,
Pacific standard time, Monday through Friday and (916) 785-8HOT for
after hours, weekends, and holidays. Hotline orders are normally
delivered the following business day.
To Next Page
Loading...
General
