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4.1 Troubleshooting for Electrical Control & Communication
REGIUS MODEL 190 Service Manual Ver.1.00 2004.11.01
4.1 Troubleshooting for Electrical Control & Communication
Troubles due to electrical control and communication are classified and explained as below.
•
Network problem.............................................................. p.129
•
Power On/Off problems.................................................... p.132
•
Signal processing problems (i.e., control, errors)............. p.134
4.1.1 Network Problems
Case 1 :•Occurrence of a 24000 error. MAC and IP addresses are displayed on the LCD.
Case 2: The Reader has reached the Ready startup condition, but no images are forwarded after regis-
tration and reading.
Cause Remedy
1)
The network cable is not connected to
Readers.
Connect the ethernet cable between the Ethernet port located
on the back of REGIUS 190 and the network hub.
2)
The network cable is not connected to
either the JM or the JMs integrated
REGIUS Console.
Connect the Ethernet cable between the external JM or the
JM's integrated REGIUS Console and the network hub.
3)
The JM is not operating (or for the JM's
integrated REGIUS Console, the
REGIUS Console is not operating)
Startup the JM or the JM's integrated REGIUS Console.
4)
Network between the REGIUS Console
and REGIUS 190 is faulty.
Send a ping from the REGIUS Console to the REGIUS 190.
• If connection was not possible (i.e., no response),
– > Check the connection of network hub and Ethernet cable between
the REGIUS Console and REGIUS 190.
• If connection was possible (i.e., a response was returned),
– >Proceed to 5).
5)
Network between the REGIUS Console
and JM is faulty.
Send a ping from the REGIUS Console to the JM.
• If connection was not possible (i.e., no response),
– >Check the connection of network hub and Ethernet cable between
the REGIUS Console and JM.
• If connection was possible (i.e., a response was returned),
– > Proceed to 6).
6)
Network setting between the REGIUS
Console, JM and REGIUS 190 is wrong.
Confirm the network setting for the REGIUS Console and the
JM.
• IP addresses for all devices (i.e., REGIUS Console, JM, Reader)
• Hosts for all devices
•Values relevant to JM settings for the Reader's DBHOST etc.
• JM settings
• Whether the REGIUS 190, REGIUS Console, and JM have the
same subnet mask (i.e., 255.255.255.0)
Cause Remedy
The device has not been restarted after
changing the REGIUS Console's net-
work and/or host settings.
Restart the REGIUS 190.
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