Upgrading System Software
Polycom recommends that you upgrade your software to the latest available release. You can easily
update your RealPresence Group Series system software and system options by performing a few tasks
outlined here.
Be aware of these points when performing system upgrades:
• If you did not purchase additional system options, you need only to provide a serial number to
activate the software. You do not need an option key.
• If you do not have a support agreement, contact an authorized Polycom dealer to get an upgrade
key.
• If you are running a major or minor software version (x.y), you can update to a maintenance version
(x.y.z) without an upgrade key. For example, you do not need a software key to update from version
4.3.0 to 4.3.1 or from 4.1.0 to 4.1.5.
• If you are running a major software version and the software has had a major upgrade, you need a
software update key. For example, you need a key to update from version 4.0.0 to 5.0.0.
• If you are running a major or minor software version and the software has had a minor upgrade
within the same major version (x.y1 to x.y2), you need a software update key to get the new
software. For example, you need a key to update from version 4.2.0 to 4.3.0.
• For DoD Unified Capabilities Approved Product List (UC APL) software releases, go to
www.polycom.com/solutions/industry/federal_government/certification_accreditation.html.
Preparing to Upgrade
Ensure you have the required information ready before you begin installing and activating software
updates or options:
• License numbers and system serial numbers.
• Software or option keys. Obtain these by logging in to Polycom Support and requesting them from
the Activation/Upgrade link. If you do not have a support agreement, contact an authorized Polycom
dealer to get a key.
RealPresence Group Series systems perform several internal restarts while running software updates.
Each restart takes about 2 or 3 minutes and improves the reliability of the update process by freeing up
memory. If you are updating a system using a web browser, the internal restart is not visible from the
system web interface.
You can downgrade software to an earlier version at any time. Downgrade do not require software options
keys.
You need an account on Polycom Support before you begin. Be sure to set up an account if you don't
already have one.
Related Links
Downgrading System Software on page 270
Related Links
Obtain Software or System Option Keys on page 40
System Software Updates
You can configure your RealPresence Group Series system to get software updates using any of the
following methods:
System Maintenance
Polycom, Inc. 265
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