Placing a Test Call
To test a feature that is only available in an active video call, you can call a Polycom test number.
Polycom support is available to assist you when you encounter difficulties. First though, If you are having
problems making a call, try the troubleshooting tips and then call our test numbers. When you finish
configuring the RealPresence Group Series system, you can call a Polycom video site to test your setup.
You can find a list of worldwide numbers that you can use to test your system at www.polycom.com/
videotest.
When placing test calls, try these ideas:
• Make sure the number you dialed is correct, then try the call again. For example, you might need to
dial 9 for an outside line or include a long distance access or country code.
• To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
• Find out if the system you are calling is powered on and is functioning properly.
• If you can make calls but not receive them, make sure that your system is configured with the
correct number.
RealPresence Group System Indicator Lights
Indicator lights and power sensors display when the system or device is powered on. The following figure
shows the location of the power sensor and indicator light on the front of the RealPresence Group 300,
310, and 500 systems.
Ref. Number Description
1 LED indicator light
2 IR receiver
3 Power sensor
The following figure identifies the features on the front of the RealPresence Group 700 system.
Troubleshooting
Polycom, Inc. 274
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