IP-Fax Troubleshooting
SM 43 D432/D433
D432/D433
Fax Option
Type
C2550/C2530
6
DNS server registered when host name
specified on sender side?
Contact the network administrator.
 The sender machine displays this
error code if the sender fax is a
Ricoh model.
Request the system administrator to
increase the bandwidth.
7 Network bandwidth too narrow?
Lower the start modem reception baud
rate on the receiving side.
IPFAX SW06
8 Remote fax cancelled transmission?
Check whether the remote fax cancelled
the transmission.
Cannot receive by VoIP Gateway.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed?
Cannot breach the firewall. Request the
remote fax to send by using another
method (Fax, Internet Fax)
3 VoIP Gateway installed correctly? Contact the network administrator.
4 VoIP Gateway power switched on? Contact the network administrator.
5
IP address/host name of specified VoIP
Gateway correct on sender’s side?
Request the remote fax to check the IP
address/host name.
6
DNS server registered when host name
specified on sender side?
Contact the network administrator.
7 Network bandwidth too narrow?
Request the network administrator to
increase the bandwidth.
8 G3 fax connected? Check that G3 fax is connected.
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