SC Tables
SM Appendix 4-65 D037/D038/D040/D041
Appendix:
Service Call
Conditions
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Ask your supervisor.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
HDD Data Overwrite Security SD card error
The 'all delete' function cannot be executed but the
DataOverwriteSecurity Unit (D362) is installed and activated.
 Defective SD card (D362)
 SD card (D362) not installed
877
CTL
D
1. Replace the NVRAM and then install the new SD card (D362).
2. Check and reinstall the SD card (D362).
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
TPM system authentication error
The system firmware is not authenticated by TPM (security chip).
 Incorrect updating for the system firmware
 Defective flash ROM on the controller board
878
CTL
D
Replace the controller board.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
File format converter error
The file format converter does not respond.
 Defective file format converter
880
CTL
D
Replace the file format converter.
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