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How Do I...
Your Xerox Nuvera is a fast, high-volume, networked Production publishing and printing system. It is
comprised of multiple modules and configurations, and can accommodate various finishing devices.
Depending on the Nuvera configuration available to you, you can become a one-person publishing shop,
creating booklets, scanning images and documents for Optical CharacterRecognition (OCR), and storing
documents on the system to be printed as needed.
Please take a few moments to learn what capabilities the Xerox Nuvera has to offer.
Contacting Xerox
Before contacting Xerox for a service problem, perform the following steps:
• For image quality problems, first attempt to resolve the problem using the image quality
troubleshooter.
• For worn out customer replaceable units, first attempt to replace the component yourself.
Service Code / Serial Number Locations
If you have received a message directing you to call for service:
1. Write down the service code that appears in the user interface.
2. Write down the machine serial number. There are several serial numbers. Record the one that
corresponds with the area that needs service. Serial number locations are:
• Paper Feeder Problems: The Serial Number is located behind the front access door in the upper left
corner, just below the Document Feeder. For details about this area of the machine, see Feed Module.
• General System Problems: The Serial Number is located behind the Image Output Terminal (IOT)
right front access door in the lower right corner. For details about this area of the machine, see Print
Engine Module.
• Finisher Problems: TheSerial Number is locatedbehind the Multifunction Finisher (MFF) front access
door in the lower right corner. For details about this area of the machine, seeMultifunction Finisher
(MFF) Module.
• The Serial Number is located behind the Basic Finishing Module front access door in the center of
the frame.
14-1Xerox
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Nuvera
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User Guide and Training Aid (UGTA)
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