as required, for example if the settings have been
changed in the meantime by another driver. De‐
pending on the equipment, these profiles can be
saved in the vehicle manufacturer's secure data
systems. When the driver changes vehicle, these
saved profiles can simply be applied to a differ‐
ent vehicle.
The vehicle settings saved in the vehicle profile
can be changed or deleted at any time.
Multimedia and navigation
Data can also be imported into the vehicle enter‐
tainment and communication system, for exam‐
ple via a smartphone or MP3 player. The impor‐
ted data can be processed within the vehicle, for
example to play the user's favourite music.
Depending on the equipment, this data includes:
▷ Multimedia data such as music, films or pho‐
tos for playback in an integrated multimedia
system.
▷ Address book data for use in conjunction with
an integrated hands-free system or an
integrated navigation system.
▷ Destinations: depending on the equipment,
route guidance can be started automatically
using destinations learned by the navigation
system.
▷ Data on usage of Internet services.
This data may be saved locally in the vehicle or
stored on a device that has been connected to
the vehicle, for example a smartphone, USB stick
or MP3 player.
Service data
General
When services are required, for example repairs,
service operations, warranty work and quality as‐
surance measures, this technical information can
be read out from the vehicle together with the
vehicle identification number.
Stored data
Electronic vehicle components may contain data
storage medium which store technical informa‐
tion relating to the vehicle condition, events and
faults. The data required for service measures is
processed locally and is deleted automatically
once the work is complete. A Service Partner of
the manufacturer or another qualified Service
Partner or a specialist workshop can read out the
information. As part of service and repair work,
data is read out via the OBD diagnostic socket
using special diagnosis systems and transferred
to the vehicle manufacturer. The customer is en‐
titled to withhold consent to the data being read
out and forwarded.
Optimising service processes
The vehicle manufacturer maintains documenta‐
tion relating to each vehicle to ensure the best
possible service is provided. Within the scope of
legal requirements, this documentation may be
made available to authorised third parties, for ex‐
ample specialist workshops.
The authorised third parties may only use this
data for the purposes of performing the service
or repair order in question. This prevents work
from being duplicated unnecessarily on the vehi‐
cle, for example.
Ensuring product quality
The data logs the technical conditions of the ve‐
hicle and helps in locating faults, complying with
warranty obligations and improving quality.
To ensure product quality and the development
of new products, data on the usage of individual
components and systems, for example, lights,
brake, electric windows, displays, can be read
out. This data helps the vehicle manufacturer to
optimise the design of components and sys‐
tems. Data analysis also provides the basis for
Technical Campaigns and statutory recalls.
Furthermore, the manufacturer has product
monitoring obligations to meet in line with prod‐
uct liability law. To fulfil these obligations, the ve‐
Seite 13
Notes
NOTES
13
Online Edition for Part no. 01405A38CB9 - VI/21
To Next Page
Loading...
Need help?
General
