sent to the vehicle manufacturer in the event of
an emergency.
Improving quality
The vehicle manufacturer also uses the data sent
as part of an emergency call to improve product
and service quality.
Position determination
Only the provider of the mobile phone network is
able to determine the position of the vehicle
based on mobile phone mast locations. The net‐
work operator is not able to link the vehicle iden‐
tification number to the phone number of the in‐
stalled SIM card. Only the vehicle manufacturer
is able to link the vehicle identification number to
the phone number of the installed SIM card.
Log data for emergency calls
The log data for emergency calls is saved in a
vehicle memory. The oldest log data is regularly
deleted. The log data includes information on
when and where an emergency call was placed,
for example in the event of an accident.
In exceptional cases, the log data can be read out
from the vehicle memory. The log data is usually
read out only if a court order has been issued
and is only possible when the relevant devices
are connected directly to the vehicle.
Automatic emergency call
The system has been designed so that an emer‐
gency call is triggered automatically when an ac‐
cident of a certain severity occurs and is detec‐
ted by the sensors in the vehicle.
Sent information
If an emergency call is made by the intelligent
emergency call system, the same information is
conveyed to the appointed emergency call cen‐
tre as is normally conveyed to the public rescue
coordination centre by the eCall statutory emer‐
gency call system.
Furthermore, the intelligent emergency call sys‐
tem also conveys the following additional infor‐
mation to an emergency call centre appointed by
the vehicle manufacturer and, where applicable,
to the public rescue coordination centre:
▷ Accident data, for example the direction of
the collision as detected by the vehicle sen‐
sors in order to assist the rescue services in
their deployment plans.
▷ Contact data, for example the phone number
of the installed SIM card and the driver's
phone number, if available, so that those in‐
volved in the accident can be contacted
quickly if necessary.
Data storage
The data relating to a placed emergency call is
saved in the vehicle. The data contains informa‐
tion about the emergency call, for example the
place and time it was made.
The emergency call centre saves audio record‐
ings of the emergency call.
Audio recordings of the customer are saved for
24 hours, in case details of the emergency call
need to be analysed. After that, the audio record‐
ings are deleted. Audio recordings of the emer‐
gency call centre employee are saved for
24 hours for quality assurance purposes.
Disclosure of personal data
The data obtained in the context of an intelligent
emergency call is only used to process the
emergency call. If legally obliged to do so, the ve‐
hicle manufacturer will disclose the data it has
processed and, where applicable, still has saved.
Statutory emergency call system
The owner of a vehicle equipped with an intelli‐
gent emergency call system and the eCall statu‐
tory emergency call system is entitled to use the
on-board eCall system instead of the intelligent
emergency call function.
Seite 18
NOTES
Notes
18
Online Edition for Part no. 01405A38CB9 - VI/21
To Next Page
Loading...
Need help?
General
