provider can be assigned via the ConnectedDrive
customer portal if necessary.
Operating requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW Con‐
nectedDrive services.
▷ Mobile reception.
▷ Standby state is switched on.
Starting BMW Roadside Assistance
manually
When equipped with Teleservices, support is
provided first through Teleservice Diagnosis and
then by Teleservice Assistance if required.
1.
"MENU"
2. "All apps"
3. "Assistance"
4. If necessary, select the entry for BMW Road‐
side Assistance.
A voice contact is established.
Teleservice Diagnosis
Teleservice Diagnosis enables the detailed vehi‐
cle data required for diagnosis to be transferred
via mobile radio. This data is transferred auto‐
matically. It may be necessary to approve this on
the Control Display.
Teleservice Assistance
Teleservice Assistance is a country-specific fea‐
ture that allows BMW Roadside Assistance to
carry out a more in-depth diagnosis of the vehi‐
cle via mobile radio.
Teleservice Assistance can be started after a re‐
quest by BMW Roadside Assistance.
1.
Park the vehicle safely.
2. Apply the parking brake.
3. Turn on control display.
4. Consent to Teleservice help.
BMW Accident Assistance
Principle
BMW Group Accident Assistance can be contac‐
ted if assistance is needed in the event of an ac‐
cident.
General
If the vehicle sensors detect a minor to moder‐
ately severe accident that did not trigger any air‐
bags, a Check Control message is displayed in
the instrument cluster. A corresponding text
message also appears on the control display.
When BMW Accident Assistance is activated,
data on the vehicle's condition is transferred to
BMW.
Depending on the national-market version and
vehicle type, a different accident assistance pro‐
vider can be assigned via the ConnectedDrive
customer portal if necessary.
Operating requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW Con‐
nectedDrive services.
▷ Mobile reception.
▷ Standby state is switched on.
Starting BMW Accident Assistance
If an accident is detected automatically
A BMW Accident Assistance text message is
shown on the control display.
The connection can be established directly:
"Contact accident assistance"
For a short time, the Check Control message for
BMW Accident Assistance can also be retrieved
from the saved Check Control messages.
For further information:
Check Control, see page 157.
Seite 368
MOBILITY
Help in case of a breakdown
368
Online Edition for Part no. 01405A38CB9 - VI/21
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