Cisco NCS 2000 series Troubleshoot Manual

DETAILED STEPS
Step 1 Enter an NCS IP address into the browser URL field. The initial browser window shows a Delete CTC Cache button.
Step 2 Close all open CTC sessions and browser windows. The PC operating system does not allow you to delete files that are
in use.
Step 3 Click Delete CTC Cache in the initial browser window to clear the CTC cache.
Delete the CTC Cache File Manually
Before you begin
All running sessions of CTC must be halted before deleting the CTC cache. Deleting the CTC cache might
cause any CTC running on this system to behave in an unexpected manner.
Caution
SUMMARY STEPS
1. To delete the JAR files manually, from the Windows Start menu choose Search > For Files or Folders.
2. In the Search Results dialog box, enter ctc*.jar or cms*.jar in the Search for Files or Folders Named
field and click Search Now.
3. Click the Modified column in the Search Results dialog box to find the JAR files that match the date
when you downloaded the files from the control card.
4. Highlight the files and press the keyboard Delete key.
5. Click Yes in the Confirm dialog box.
DETAILED STEPS
Step 1 To delete the JAR files manually, from the Windows Start menu choose Search > For Files or Folders.
Step 2 In the Search Results dialog box, enter ctc*.jar or cms*.jar in the Search for Files or Folders Named field and click
Search Now.
Step 3 Click the Modified column in the Search Results dialog box to find the JAR files that match the date when you downloaded
the files from the control card.
Step 4 Highlight the files and press the keyboard Delete key.
Step 5 Click Yes in the Confirm dialog box.
Node Icon is Gray on CTC Network View
Problem The CTC network view shows one or more node icons as gray in color and without a node name.
Possible Cause Different CTC releases do not recognize each other.
Solution Correct the core version build as described in the Different CTC Releases Do Not Recognize Each
Other, on page 55.
Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
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General Troubleshooting
Delete the CTC Cache File Manually

Cisco NCS 2000 series Specifications

General

Brand	Cisco
Model	NCS 2000 series
Category	Network Hardware
Language	English