SIP User's Manual 174 Document #: LTRT-65415
MediaPack Series
• Multiple S/N lines (as shown below):
Figure 3-108: Software Upgrade Key with Multiple S/N Lines
a. In the 'Send Upgrade Key file' field, click the Browse button and navigate to
the folder in which the Software Upgrade Key text file is located on your PC.
b. Click the Send File button; the new key is loaded to the device and
validated. If the key is valid, it is burned to memory and displayed in the
'Current Key' field.
5. Verify that the Software Upgrade Key file was successfully loaded to the device, by
using one of the following methods:
• In the ‘Key features’ group, ensure that the features and capabilities activated by
the installed string match those that were ordered.
• Access the Syslog server (refer to the Product Reference Manual) and ensure
that the following message appears in the Syslog server:
"S/N___ Key Was Updated. The Board Needs to be Reloaded with ini file\n".
6. Reset the device; the new capabilities and resources are active.
Note: If the Syslog server indicates that the Software Upgrade Key file was
unsuccessfully loaded (i.e., the 'SN_' line is blank), do the following
preliminary troubleshooting procedures:
1. Open the Software Upgrade Key file and check that the S/N line
appears. If it does not appear, contact AudioCodes.
2. Verify that you’ve loaded the correct file. Open the file and ensure that
the first line displays [LicenseKeys].
3. Verify that the contents of the file have not been altered in any way.
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