Version 6.2 185 February 2011
SIP User's Manual 3. Web-Based Management
3.5.2.3 Viewing Call Counters
The 'IP to Tel Calls Count' and 'Tel to IP Calls Count' pages provide you with statistical
information on incoming (IP-to-Tel) and outgoing (Tel-to-IP) calls. The statistical
information is updated according to the release reason that is received after a call is
terminated (during the same time as the end-of-call Call Detail Record or CDR message is
sent). The release reason can be viewed in the 'Termination Reason' field in the CDR
message.
You can reset the statistical data displayed on the page (i.e., refresh the display), by
clicking the Reset Counters button located on the page.
¾ To view the IP-to-Tel and Tel-to-IP Call Counters pages:
îš„ Open the Call Counters page that you want to view (Status & Diagnostics tab > VoIP
Status menu > IP to Tel Calls Count or Tel to IP Calls Count); the figure below
shows the 'IP to Tel Calls Count' page.
Figure 3-117: Calls Count Page
Table 3-30: Call Counters Description
Counter Description
Number of Attempted
Calls
Indicates the number of attempted calls. It is composed of established
and failed calls. The number of established calls is represented by the
'Number of Established Calls' counter. The number of failed calls is
represented by the failed-call counters. Only one of the established /
failed call counters is incremented every time.
Number of Established
Calls
Indicates the number of established calls. It is incremented as a result of
one of the following release reasons if the duration of the call is greater
than zero:
 GWAPP_REASON_NOT_RELEVANT (0)
 GWAPP_NORMAL_CALL_CLEAR (16)
 GWAPP_NORMAL_UNSPECIFIED (31)
And the internal reasons:
 RELEASE_BECAUSE_UNKNOWN_REASON
 RELEASE_BECAUSE_REMOTE_CANCEL_CALL
 RELEASE_BECAUSE_MANUAL_DISC
 RELEASE_BECAUSE_SILENCE_DISC
 RELEASE_BECAUSE_DISCONNECT_CODE
Note: When the duration of the call is zero, the release reason
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