Version 5.2 253 September 2007
SIP User's Manual 5. Web-based Management
5.12.4.3 Verifying that the Key was Successfully Loaded
You can verify if the Software Upgrade Key file has been successfully loaded to the
gateway by using one of the following methods:
 In the Embedded Web Server’s read-only ‘Key features:’ group (Software Update
menu > Software Upgrade Key) (refer to 'Using the Embedded Web Server' on page
250), verify that the features and capabilities activated by the installed string match
those that were ordered.
îš„ Access the Syslog server (refer to the SIP Series Reference Manual) and ensure that
the following message appears in the Syslog server: 'S/N___ Key Was Updated. The
Board Needs to be Reloaded with ini file\n'
5.12.4.4 Troubleshooting an Unsuccessful Loading of a Key
If the Syslog server indicates that a Software Upgrade Key file was unsuccessfully loaded
(the SN_ line is blank), take the following preliminary actions to troubleshoot the issue:
îš„ Open the Software Upgrade Key file and check that the S/N line of the specific
gateway whose key you want to update is listed. If it isn’t, contact AudioCodes.
 Verify that you’ve loaded the correct file and that you haven’t loaded the gateway's ini
file or the CPT ini file by mistake. Open the file and ensure that the first line displays
"[LicenseKeys]".
 Verify that you didn’t alter in any way the contents of the file.
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