Problems with Faxes
13WK-0R7
Faxes cannot be sent or forwarded.(P. 911)
Cannot receive faxes.(P. 911)
Faxes cannot be sent or forwarded.
If no faxes can be sent
● Call the destination fax from the machine to check whether the phone line is connected in the wrong
location.
If the dial tone of the phone line cannot be heard
The modular cable (phone line for faxing) is disconnected or inserted in the wrong location. Check the
modular cable and insert it in the correct location.
Back Side(P. 81)
If voice guidance is played or if the machine cannot connect to the destination fax machine (you
cannot hear the fax tone)
There may be a problem with the other party or the service provider. Contact the other party.
If faxes cannot be forwarded
● Check the forwarding destination registered in the address book or one-touch button, and change it if it is
incorrect.
Editing the Registered Destinations in the Address Book(P. 198)
Editing the Registered Destinations in One-Touch Buttons(P. 203)
If you are using an optical line or an IP phone line
● Communication errors may occur, depending on the line quality. For more information, contact your
service provider. You may be able to reduce communication errors by lowering the transmission speed in
<Function Settings> <Send> <Fax Settings> <TX Start Speed>.
Cannot receive faxes.
Does the machine have sucient free memory?
● Delete unnecessary documents in the memory of the machine.
Saving Received Documents in the Machine (Memory Reception)(P. 354)
Check the number preceded by "#", and refer to the appropriate
countermeasure.
● If fax reception or transmission fails, a number (error code) preceded by "#" is displayed on the touch
panel display or in a communication management report. You can refer to the necessary countermeasures
according to the error code.
Countermeasures for Each Error Code(P. 955)
Troubleshooting
911
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