Print Troubleshooting
This section describes solutions for problems encountered during printing.
• Unable to print
• The printed result is not as expected
UNABLE TO PRINT
SSYYMMPPTTOOMMSS YYEESS//NNOO CCAAUUSSEE AANNDD AACCTTIIOONN
Data remains in the printer.
If No, go to the next
symptom.
Yes Cause The printer is not powered on.
Action Power on the printer.
If the problem is not solved, go to the next Cause and
Action.
Cause The network cable is disconnected from the computer.
Action Connect the network cable to the computer.
If the problem is not solved, go to the next Cause and
Action.
Cause The network cable is disconnected from the printer.
Action Connect the network cable to the printer.
For information about network settings, refer to Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer
System Administrator Guide.
If the problem is not solved, go to the next Cause and
Action.
Cause The printer mode is set to Offline.
Action At the printer control panel, press the MMaacchhiinnee SSttaattuuss
button. On the Machine Status screen, confirm the
printer mode. If the printer mode is Offline, on the
Printer Mode screen, select OOnnlliinnee.
If the problem is not solved, go to the next Cause and
Action.
Cause An error occurred with the printer.
Action Check the error details.
If the problem is not solved, go to the next Cause and
Action.
Cause The IP address or SMB network path is misconfigured.
Action Configure a correct IP address or SMB network path.
226
Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer User Guide
Troubleshooting
To Next Page
Loading...
Need help?
General