GE MEDICAL SYSTEMS PROPRIETARY TO GE
D
IRECTION 2294854-100, REVISION 3 LOGIQ™ 9 PROPRIETARY MANUAL
7-78 Section 7-13 - Troubleshooting TiPs
7-13-7-2 No Remote Control for Peripherals
• Check cable connections.
• Check configuration of the device.
• Clean User Defs before reloading software in case there is a corrupt Connectivity.res file. Be sure
to do an Alt-D to capture logs before performing a Clean User Defs so that if the presets prove
corrupt the logs can be sent to OLC for Engineering to review.
• Reload software.
• Replace the device.
7-13-7-3 No Video on LCD Display
• If the video is too dim, has dimmed areas or there is no video at all, replace the HV LCD inverter.
• If the HV LCD inverter is burnt, there is a possibility that the Digital Video Card on the PC also got
damaged; in that case you also have to order the Back End Processor.
• Replace upper panel assembly.
7-13-7-4 Wrong Key Activated on the Touch Panel
• Perform Touch Screen Verification Utility, check first before calibrating. See section 7-7-4-10
"Calibration Utilities" on page 7-34. Access the Service interface (Click on the Wrench) and go to
Diagnostics > Acquisition diagnostics > Diagnostics groups > Calibration Utilities > Start Touch
Screen Verification.
• Calibrate touch panel. See section 7-7-4-10 "Calibration Utilities" on page 7-34. Access the Service
interface (Click on the Wrench) and go to Diagnostics > Acquisition diagnostics > Diagnostics
groups > calibration utilities > Touch panel calibration
• Replace Upper Panel Assembly.
7-13-7-5 Touch Panel Not Responding
• Perform Touch Screen Verification Utility, check first before calibrating. See section 7-7-4-10
"Calibration Utilities" on page 7-34. Access the Service interface (Click on the Wrench) and go to
Diagnostics > Acquisition Diagnostics > Diagnostics Groups > Calibration Utilities > Start Touch
Screen Verification.
• Calibrate touch panel. See section 7-7-4-10 "Calibration Utilities" on page 7-34. Access the Service
interface (Click on the Wrench) and go to Diagnostics > Acquisition Diagnostics > Diagnostics
Groups > Calibration utilities > Touch Panel Calibration.
• Reload software.
• Replace Upper Panel Assembly.
7-13-8 Probes
7-13-8-1 Probe Recognition
• Check all the probes on all the ports. Remove all the probes, and then check each probe singly in
every port.
- If the problems persist with all the probes, replace the XDIF board.
- If only one probe fails to be recognized, clean User Defs to check if the problem is caused by
corrupted presets. If the problem is not resolved, replace the probe.