Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-97
Certificate DB File Error
When the printer is booting up after power On, an error was detected in the Certificate Database file.
Applicable Fault Code
• 016-405: Certificate DB File Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
802.1x Client Certificate Failure
Although [EAP-TLS] has been selected as the authentication method for 802.1x Authentication, it was
found that the SSL Client Certificate is not set or has been deleted.
Applicable Fault Code
• 016-406: 802.1x Authentication Client Certificate Setting Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Note: Only use this option when the certificate registered is damaged.
Perform Init/ Delete Data procedure - Control Panel Menu > Admin Menu > Ini/ Delete Data >
Initialize Certificates.
Troubleshooting Procedure
Step Actions and Questions
1. Save an SSL Client Certificate in the printer and set it as the SSL Client Certificate.
2. If you are unable to set the SSL Client Certificate, set the authentication method to anything other
than [EAP-TSL].
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