Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-406
Other Errors
Common System Fail
The following procedure applies to failures at System Fail or Sub System Fail, regardless of whether it is
during power On or during job processing.
Initial Actions
• What job was performed when the problem occurred?
• Check the job settings from the Control Panel.
• Check whether HDD spool is enabled/ disabled.
• Collect other information as much as possible to reproduce the error.
Troubleshooting Procedure
Step Actions and Questions
1. Perform I/P PWB Diagnostic. Refer to Image Processor (I/P) PWB LEDs on page 2-413.
2. Check the version of the Firmware. If it is not the latest, download the latest firmware (Firmware
Update on page 6-22).
3. Turn the power Off and On.
4. Turn the power Off and On by using the breaker (unplug from and plug to the power outlet).
5. If the problem persists, check the installation status of the I/P PWB, MCU PWB, and cable connectors.
Reconnect the cables/reinstall the PWB’s as needed, and then perform the same operation where the
error had occurred.
6. Turn the power Off, remove and insert the I/P PWB RAM DIMM (REP 12.18 Memory (Standard) on
page 4-232), then turn the power On again to perform the same operation where the error occurred.
7. If the problem persists after turning the power On, turn the power Off and replace the RAM
DIMM (REP 12.18 Memory (Standard) on page 4-232).
After turning the power On, perform the same operation where the error had occurred.
8. If the problem still persists, replace the I/P PWB (REP 12.17 Image Processor (I/P) PWB on
page 4-228) and perform the same operation where the error had occurred.
9. Return the DC131 NVM Read/ Write on page 2-45 [700-530].
Reboot Target at Fail Occurrence) to “
1
”.
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