Xerox Phaser 7100 Service Manual

Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-210
S/ MIME Unsupported Cipher Decrypt Fail
The device has received an S/MIME encrypted mail that was encrypted using an unsupported
encryption method.
Applicable Fault Code
• 026-710: S/ MIME Unsupported Cipher Decrypt Fail
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Remote Download File Size Error
The size of the Remote Download file that is notified from the EP Center is different from the size of
the file that was actually downloaded.
Applicable Fault Code
• 026-724: Remote Download File Size Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Troubleshooting Procedure
Step Actions and Questions
1. The device was instructed to send an E-mail that was encrypted by encryption method (3DES) to an
S/MIME encrypted send E-mail sender.
2. Turn Off the FIPS140 authentication mode at the device.
Troubleshooting Procedure
Step Actions and Questions
1. The file size data that is registered in the EP Center and the size of the file that is stored in the SW
repository must be checked. Contact the Support Department to request for instructions.

Xerox Phaser 7100 Specifications

General

Brand	Xerox
Model	Phaser 7100
Category	Printer
Language	English