Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-319
102-356 EWS Soft Fail
An EWS-related fatal error. A problem has occurred in the software processing and it is unable to
continue with the subsequent processes.
Applicable Fault Code
• 102-356: EWS-related Fatal Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Troubleshooting Procedure
Step Actions and Questions
1. Perform the following sequences:
a. Go to Common System Fail on page 2-406.
b. Go to HDD System Fail on page 2-408.
c. Go to Network Troubleshooting on page 2-459.
d. Go to USB Port Testing on page 2-462.
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