Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-201
Tray 2/ 3/ 4 Error: Paper Empty
The system detected that Tray 2/ 3/ 4 has no paper.
Applicable Fault Codes
• 024-951: Tray 2 Empty
• 024-952: Tray 3 Empty
• 024-953: Tray 4 Empty
Initial Actions
• Inspect the tray to ensure that it is free of obstructions and is loaded with supported paper.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
• MCU PWB, PL 12.1.5
• Option Harness Assembly, PL 12.3.5
• Feeder No Paper Sensor, PL 15.2.8
•Option No Paper Feed Harness Assembly, PL 15.2.9
•Option Feeder 1 Relay Harness Assembly, PL 15.2.30
•Option Rear Feeder Harness Assembly, PL 15.2.32
• Feeder PWB, PL 15.2.33
• 550-Sheet Feeder on page 7-64
Troubleshooting Procedure
Step Actions and Questions Yes No
1. Check the paper in the Tray.
Is the paper in the Tray loaded correctly?
Go to step 2. Load the paper.
2. Check the Feeder No Paper Sensor operation.
Perform DC330 Component Control on
page 2-26 to check the operation of the Feeder
No Paper Sensor.
• Tray 2 [071-122]
• Tray 3 [071-123]
• Tray 4 [071-124]
Is the Sensor working properly?
Replace the MCU PWB
(REP 12.4 MCU PWB
on page 4-206).
Go to step 3.
3. Check the connection between the Feeder No
Paper Sensor and Feeder PWB.
Are the connectors P/J123, P/J612, and P/J421
connected securely?
Go to step 4. Connect the
connectors P/J123,
P/J612, and P/J421.
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