Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-98
SMB Host Name Duplicated
A PC of the same host name exists on the network.
Applicable Fault Code
• 016-450: SMB Host Name Duplicated
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
DNS Failure
DNS has failed due to one of the following problems.
• Failed to update of the IPv6 address and host name to the DNS server.
• Failed to update of the IPv4 address and host name to the DNS server.
Applicable Fault Codes
• 016-453: Dynamic DNS - IPv6 Address Dynamic Update Failed (DMP2007)
• 016-454: Dynamic DNS - IPv4 Address Dynamic Update Failed
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Check whether the setting of the same host name as the device is made to another unit. If the
setting is duplicate, change the host name of the device or duplicate device.
2. If duplicate setting is not confirmed, change the device host name.
Troubleshooting Procedure
Step Actions and Questions
1. Check that DNS server address is set properly in the device.
2. Check with the customer's System Administrator whether the DNS server settings that allow Dynamic
DNS using IPv4/ IPv6 address have been made.
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