Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-409
016-782/ 016-784 Fail
1. As EUC Code (Japanese) cannot be used in the host name of the current specification, change it
to English.
2. Register a job flow from EasyAdmin. Now even if the host name is in EUC Code (Japanese),
transfer is possible.
3. Check [Server Name/IP Address] with the Address List.
– WinNT 4.0: If IP Address is specified, SMB transfer to WinNT 4.0 becomes unavailable.
Change [Server Name/IP Address] to a host name.
– Win XP: SMB transfer is available even with IP Address.
4. Perform the following procedures to check for the failure where SMB transfer is unavailable via the
Address List.
a. Ask (a PDC server manager) to add this printer to a domain.
b. Ask the Administrator to set a local user and password in the PC storage server (or a domain
client higher than WIN workstation). This local user and password = the user and password in
the Address List.
c. Ask the Administrator to grant permission for the user that has been created in the scan data
storage folder of the PC storage server (or the domain client higher than WIN2000) in Step
(2) (for NTFS, FAT32 is not used). After that, share the folder and set the permission for
sharing.
d. The workgroup name in the SMB properties shown from the appropriate device internet
service = the same as the domain (a) to be used as a domain name. If the procedure in (a) is
inappropriate, the error 016-782 occurs. If the procedures in (b) and (c) are inappropriate, the
error 016-784 occurs.
e. If the problem persists, go to Common Job Fail on page 2-407.
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