Xerox Phaser 7100 Service Manual

Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-123
Secure Print Fail
Secure Print Fail has occurred due to the following problems.
• The Print Driver for the printer was not used. # Not for HDD standard machines but for printers
with options #.
• When the Features Extension Kit is not installed, a Secure Print, Print from Folder, Charge Print, or
Private Charge Print job was received.
Applicable Fault Code
• 016-705: Unable to Perform Secure Print/ Print from Folder/Pay for Print Storing from Print Driver
Unable to store scanned documents into a Folder
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. For failure #1:
Use the Print Driver for the printer.
# Not for HDD standard machines but for the printer with options #
For failure #2:
Check whether the Features Extension Kit is installed in the printer.
• When the Features Extension Kit is not installed:
a. If the feature is not used, set [Hard Disk] in the Options tab to Not Available at the Print Driver.
b. To use the feature, install the Features Extension Kit.
• When the Features Extension Kit is installed:
a. Set [Hard Disk] in the Options tab to Available at the Print Driver.
Check whether the options required for Store to Folder are installed.

Xerox Phaser 7100 Specifications

General

Brand	Xerox
Model	Phaser 7100
Category	Printer
Language	English