Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-174
021-530/ 021-531
A software update error has occurred due to one of the following problems.
• An internal error was detected at the software update server. A response message indicating that
an internal error has been detected at the software update server was notified from the server to
the printer.
• A high load state was detected at the software update server. A response message indicating that
the software update server is in a high load state was notified from the server to the printer.
Applicable Fault Codes
• 021-530: Server Internal Error (software update)
• 021-531: Server High Load State Detected (software update)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Wait for a while and try again.
2. If the problem persists, perform the following in sequence.
a. Check the running status of the system at the EP Center (software update server).
b. If a failure has occurred in the EP Center, retry the operation from the Control Panel after the
EP Center has recovered.
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