Getting Help 783
• Dell Support e-mail addresses
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com
(Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user:
anonymous
, and use your e-mail address as your password.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or
you can call the automated order-status service. A recording prompts you for the information needed to
locate and report on your order. For the telephone number to call for your region, see "Contacting Dell"
on page 786.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 784 and then see the contact information
for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact
Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone
number to call for your region, see "Contacting Dell" on page 786.
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