Phaser 7500 Printer Service Manual 3-81
Error Messages and Codes
Tray 2/3/4/5 Size Mismatch
When the paper length in Slow Scan direction is measured in the paper feed path,
the detected size is different from the size detected by the Tray.
Applicable Chain-Link Codes
• 024-910: Paper Size Mismatch
• 024-911: Paper Size Mismatch
• 024-912: Paper Size Mismatch
• 024-913: Paper Size Mismatch
Initial Actions
• Inspect the tray to ensure that it is free of obstructions, is loaded with
supported paper, and the Guides are adjusted correctly.
• If the problem persists, follow the procedure below.
1. Load the correct paper in the tray.
2. For Tray 2, set the size accordingly form the Control Panel.
3. If the problem persists, check the Tray Sensor Switches in Diagnostics for the
applicable Tray to verify the correct switches are being designated for the
corresponding tray guide setting. Refer to the Switch Output Value (Tray 2 -
page 3-18, and Trays 3 through 5 - page 3-19).
4. If the problem still persists, perform the “IOT System Fail” on page 3-27.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
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