3-82 Phaser 7500 Printer Service Manual
Error Messages and Codes
Face Down Tray 1 Paper Full
Tray 1 Paper Full error has occurred.
Applicable Chain-Link Code
• 024-920: Face Down Tray 1 Paper Full
Initial Actions
• Inspect the tray to ensure that it is free of obstructions, is loaded with
supported paper, and the Guides are adjusted correctly.
• If the problem persists, follow the procedure below.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
â– Full Stack Sensor, PL17.1.19
â– Wire Harness (Full Stack),
PL17.1.20
â– Full Stack Actuator, PL17.1.24
â– Full Stack, PL17.1.26
â– Wire Harness (Main LH),
(PL18.4.2)
â– MCU PWB, PL18.3.6
â– Motor Drive PWB, PL18.3.7
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Check the Full Stack Sensor in
Diagnostics.
Does the Sensor change state in
Diagnostics?
Replace the
following parts
in sequence:
â– Motor Drive
PWB (REP
18.13,
page 8-204)
â– MCU PWB
(REP 18.12,
page 8-202)
Go to step 2.
2 Check the Full Stack Sensor/ Full
Stack Actuator for damage or
binding condition.
Replace the
problem parts.
Go to step 3.
3 Reseat the connectors to the Full
Stack Sensor P/J4173, P/J5112, P/
J525.
Is the problem resolved?
Troubleshooting
complete.
Go to step 4.