Phaser 7500 Printer Service Manual 3-93
Error Messages and Codes
Tray 2/3/4/5 Size Mismatch
The paper size in Tray 2/3/4/5 and the paper size specified for printing are
different.
Applicable Chain-Link Codes
• 024-959: Tray 2 Paper Size Error
• 024-960: Tray 3 Paper Size Error
• 024-961: Tray 4 Paper Size Error
• 024-962: Tray 5 Paper Size Error
Initial Actions
• Inspect the tray to ensure that it is free of obstructions, is loaded with
supported paper, and the Guides are adjusted correctly.
• If the problem persists, follow the procedure below.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
■ “Tray Module Wiring Diagrams” on
page 10-54
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Perform the No Paper Sensor test in
Diagnostics for the appropriate tray.
These Sensors should be “Low” with
paper loaded and the Tray has lifted
and “High” with no paper.
Does the Sensor change value?
Replace the
MCU PWB
(REP 18.12,
page 8-202).
Repair the
Sensor or
wiring harness.
Refer to the
Tray Module
Wiring
Diagrams.
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