Trouble during Printing
489
Problem Solving
15
Trouble during Printing
Describes solutions for problems encountered during printing.
Unable to Print
Describes solutions when unable to print.
Data remains in the printer
icon.
Cause The printer is not powered on.
No
Action Turn the power on.
Cause The network cable is disconnected from the computer.
Action Connect the network cable to the computer.
Cause The network cable is disconnected from the machine.
Action Connect the network cable to the machine.
For information about Network Settings, refer to Network
Administrator Guide.
Cause Printer mode is set to Offline.
Action Press the <Machine Status> button and confirm the [Printer
Mode] in the [Machine Status] screen. If [Printer Mode] is
[Offline], select [Online] in the [Printer Mode] screen.
Cause An error occurred with the printer.
Action Check the error details.
Cause The IP address or SMB network path is misconfigured.
Action Configure a correct IP address or SMB network path.
For information about Network Settings, refer to Network
Administrator Guide.
Cause The network connection between the computer and
machine is abnormal.
Action Check with your system administrator.
Cause The port is not enabled.
Action Enabled the port in use.
For information about Network Settings, refer to Network
Administrator Guide.
Cause Insufficient space available on the hard disk.
Action Delete unnecessary data to increase free space.
Cause The printer is connected to multiple computers.
No Action Wait for a while, and then try printing again.
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