April 2017
2-134
Xerox® VersaLink® B7025/B7030/B7035 Multifunction Printer
016-455, 016-456, 016-461
Launch Issue
Status Indicator RAPs
016-455, 016-456 SNTP Time Out RAP
016-455 There is no response from the SNTP server within the specified time (60sec).
016-456 A standard time synchronized source message and an asynchronous message was
received from the SNTP server.
Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Check the time on the machine, if the time on the machine is incorrect, manually set
the time.
b. Check that the SNTP server address is set correctly in the device.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
016-461 Under Non-transmitted Image Log Stagnation RAP
016-461 Creation of a new job is being restricted because image logs yet to be transferred are
piled up and delayed.
Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Check the image log management server status and the network status, and clear
any cause that may impede the transfer of image logs to the image log server.
b. Check the transfer settings and transfer all logs that are yet to be transferred. Or,
change the transfer guarantee level to ’Low’.
NOTE: Setting the transfer guarantee level to ’Low’ may cause the image logs to get
deleted in sequence even before they are transferred.
2. If the fault persists, reload the software, GP 4.
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